Refund policy

We want you to love everything you buy from us. If something isn't right, here's how we put it right.

Changed your mind?

You have 30 days from the day your order arrives to tell us you'd like to return something. That's longer than the 14 days UK law gives you. Just email info@forthebaby.co.uk with your order number, or start a return from your account.

Please send the item back within 14 days of telling us. It needs to be unused and in its original packaging. Return postage for change-of-mind returns is paid by you, and we recommend a tracked service as we can't refund items lost on the way back to us.

Items we can't take back once opened

For hygiene reasons, we can't accept change-of-mind returns on items that go in your baby's mouth once their sealed packaging has been opened. That includes teethers, dummies and soothers, sippy cups, bottles, cutlery, plates, bowls and feeding sets.

This doesn't affect your rights if one of these items is faulty – see below.

Faulty, damaged or wrong item?

Please check your order when it arrives and email us within 30 days if anything is faulty, damaged or not what you ordered. A photo helps us sort it quickly. We'll offer a replacement or a full refund, and we'll cover the cost of sending it back.

This is on top of your rights under the Consumer Rights Act 2015, which nothing in this policy affects.

Refunds

Once your return reaches us, we'll check it and let you know. Approved refunds go back to your original payment method within 14 days. If you return your whole order, we'll also refund the standard delivery charge you paid. Your bank may take a few more days to show the money.

Exchanges

The quickest way to swap an item is to return it for a refund and place a new order.

Contact

For the Baby, 15 Rogerhill Gait, Kirkmuirhill, Lanark ML11 9XR · info@forthebaby.co.uk · 07768 974436